BSBLDR501: Develop and use emotional intelligenceEndFragment
Read Between the lines
Organisations are ultimately people, so building mental and emotional strength will support your ability to lead teams within business. High emotional intelligence (EQ) may be even more important than your IQ, and is certainly a better predictor of success, quality relationships and overall happiness. In this Volume you will learn how to recognise and understand your emotions and reactions to then manage, control and adapt these in your interactions with others. You will then learn how to recognise the emotional triggers and reactions of others, and relate to them and their needs within a team to build strong, effective relationships.